Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

The terms 'us' or 'we' refer to the company 'PomTiddlyPom'. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website and its content are protected by intellectual property rights. Any activity which infringes these rights is prohibited. Images and text remain property of PomTiddlyPom and may not be reproduced without express written permission from us. Images may be used on social media but must be credited to PomTiddlyPom in every instance.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • The images on this website represent our products to the best of our ability. Due to the handmade nature of our products slight variations may occur.

  • As specified on our product pages, our products are not toys and should be handled with care. They should not be washed. Stray strands can be trimmed with scissors. We do not accept responsibility for goods damaged through inappropriate use.

  • We reserve the right to change our prices at any time. This will not affect orders already placed with and accepted by us.

  • Orders will be confirmed in writing by us by email. In line with distance selling regulations, you may cancel your order within 14 days of receipt, without having to give a reason, for a full refund (excluding delivery charges). To cancel your order your must notify us by email within 14 days. We will then give you instructions on returning your order. Returns must be received by us within 14 days of you receiving these instructions. All returns must be received by us unused and in the original packaging with any labels still attached. Return postage and safe carriage is your responsibility and you will be liable for any unreasonable damage caused to the item(s) while in your care. These terms do not apply if the item is faulty.

  • Faulty items may be returned at any time for a full refund or exchange for an item of equal value. Only in these circumstances will we be responsible for return and/or additional postage costs. Faulty items should be reported to us immediately by email at hello@pomtiddlypom.co.uk at which point we will give you instructions on how to return your order.

  • Any questions or complaints should be directed to us by email at hello@pomtiddlypom.co.uk.

  • We will not be liable for failure to fulfil or delay in fulfilling an order due to something that is beyond our reasonable control. In such circumstances every reasonable effort will be made to inform you of any problem or delay.

  • Any personal information you provide through usage of our website will only be used by us to fulfil your order and kept on file for corporate accounting purposes. Opt-in newsletter sign-ups will be stored for 2 years at which point we will write to you to confirm your willingness to continue receiving our communications.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) or their privacy policies.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.